Shipping policy
Welcome to our Shipping Policy. At Monte da Carochinha, we strive to ensure that your shopping experience is as enjoyable as the taste of our wines. Below are the details of our shipping policy.
Delivery Areas
We currently ship exclusively to mainland Portugal. We apologize for any inconvenience this may cause.
Shipping Times
- Order Processing: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
- Delivery Time: After processing, the estimated delivery time is 2 to 5 business days.
Shipping Fees
- Shipping Calculation: The shipping cost is calculated based on the weight of the order and the delivery address. The cost will be calculated and displayed at checkout.
Order Tracking
After the order is confirmed, payment is made, and the order enters the distribution system, you will receive an email with tracking information.
Packaging
We ensure that products are properly and securely packaged to prevent damage during transportation.
Damage Policy
- Damage During Shipping: If your order arrives damaged, please contact us immediately so we can resolve the situation.
- Reporting Damage: For reported damages, please provide details of the damage and photos, if possible.
Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order is in the shipping process.
Questions
If you have any questions about our shipping policy, please contact us via email at loja@montedacarochinha.com.